Get it into the system.
Log the arrival manually or use AI Scan Label to help capture shipping-label details. Keep names, units, carriers, and tracking numbers together.
FRONT-DESK OPERATIONS, WITHOUT THE PAPER TRAIL
Every arrival.
Every handoff.
Accounted for.
Log packages and luggage, manage lost items, organize recipient details, and send text and email alerts. Add inventory and asset management to keep equipment and supplies organized, too.
For front desks, mailrooms & property teams.
MEET TRACKNEST36 seconds. A clearer front desk.
Package intake. Clear records. Confident handoffs.Watch on YouTube ↗
FROM ARRIVAL TO PICKUP
Less searching.
More certainty.
When every shift uses the same record, the next person at the desk can pick up where you left off.
Find the right record.
Search the queue by recipient, unit, carrier, or tracking number. See what is still waiting and what has already been collected.
Close the loop.
Review the item, verify the pickup, and update its status with relevant notes. Give the next shift a record they can follow.
MORE WAYS TO KEEP YOUR DESK ORGANIZED
People. Property. Supplies.
One clearer workflow.
Explore TrackNest’s services alongside package management and lost-and-found.
Asset Tracking
Keep equipment records organized so staff can identify assets, review their assigned location, and support accountable handoffs.
Explore asset trackingInventory
Organize stock records and quantities to help your team review what is on hand and plan replenishment.
Explore inventoryLuggage Tracking
Organize luggage held at your desk so staff can follow it from acceptance through storage and return.
Explore luggage trackingDirectory
Keep resident, guest, or recipient contact details organized to support package handling and communication.
Explore directoryText Alerts
Send package service notifications to enrolled recipients so they know when to check with the front desk.
Explore text alertsEmail Alerts
Use email notifications to keep recipients informed as part of your property’s package-handling workflow.
Explore email alertsInventory and asset management: $35/month as an add-on with TrackNest, or $75/month standalone. View pricing ↗
PUT IT INTO PRACTICE
Built around your daily work.
Illustrative workflows for the teams TrackNest serves.
Hotels & hospitality
Keep luggage and guest property organized
Use luggage records for temporary bag storage, lost-and-found records for items left behind, and a directory to help identify the right guest. At shift change, review what is still being held and what needs follow-up.
Apartments & property management
Connect deliveries with the right resident
Maintain current recipient details, log incoming packages, and use text or email alerts to keep residents informed. Staff still verify each pickup against the property’s procedure.
Senior living communities
Make communication easier for the front desk
Use directory information to distinguish residents and organize package updates around each recipient’s preferences. Confirm an authorized contact before communicating with anyone on a resident’s behalf.
TWO WORKFLOWS. ONE PLACE.
Packages arrive.
Things get left behind.
Track both.
Your front desk handles more than deliveries. TrackNest brings package tracking and lost-and-found management into the same daily workflow.
MADE FOR THE PEOPLE AT THE DESK
Fits your workflow.
Works on your devices.
Use TrackNest on a computer, tablet, or phone. Start with the devices your staff already use.
No locker hardware required
Organize the packages your team physically receives, stores, and hands over.
Access for each role
Staff work the queue. Company admins manage their company’s records.
A shared operational view
Search, filter, and review records so the right information is easy to find.
THE FRONT-DESK PLAYBOOK
Better processes
start here.
PACKAGE OPERATIONS
A front-desk package intake checklist
A repeatable intake process helps the next shift find the right package without retracing the delivery.
Read the guide PACKAGE OPERATIONSA better package-desk shift handoff
Give the incoming team a clear view of waiting packages, exceptions, and the next actions that matter.
Read the guide LOST & FOUNDWhat to include in a lost-and-found record
Write an item record that helps staff distinguish similar belongings, locate them, and review a claim.
Read the guideA FEW THINGS TO KNOW
Questions,
answered.
Do we need package lockers?
No. TrackNest is designed for teams that receive and hand over packages themselves. Locker hardware is not required.
Can our staff use phones and tablets?
Yes. TrackNest works from a computer, tablet, or phone. It can also be added as a PWA on supported devices.
Does it also handle lost-and-found items?
Yes. Found-item records can include control numbers, item details, claim notes, and QR labels that help staff open the correct record.
How do we get started?
Request a demo to walk through your front-desk workflow and discuss onboarding.
A CLEARER WAY TO RUN YOUR DESK
Make your next handoff
your simplest one.
See how TrackNest fits the way your team works.